Purchasing a ticket signifies acknowledgement of these policies.

COVID Procedures:

In order to maintain to keep within CDC, DOH, and NYS guidelines, please note the following policies before your next exploration with VIA Aquarium. Please note as this situation continues to evolve, so will our policies and procedures. We are working to do our best to maintain safety guidelines and provide an entertaining and educational experience to our guests.


ALL guests over the age of 2 will be required to wear a face covering. New York State defines as face mask as a covering that covers your nose and mouth. This includes items such as face masks, face shields, and homemade cloth masks or bandannas. We will have disposable masks for purchase at Admissions in adult and children sizes. Guests not wearing a mask, will not be given entrance.


Guests will be asked to accommodate each other by maintaining a social distance of 6’ to other guests. In areas where this is difficult, we ask guests to alternate traffic to stay as distant as possible.


To control our new limited capacity, and to allow for easier sanitation between groups, tickets will now be sold in two hour timed pre-set blocks. Guests need to reserve their exploration time and arrive during that time. We strongly recommend reserving online to ensure space will be available for your group. Guests that miss their exploration time may not be able to join another block based on capacity. Please be prompt to enjoy your full time block.


Members are also strongly encouraged to reserve their exploration time before visiting VIA Aquarium. Members can reserve your time online through our ticketing system. Entering your Membership number will give you access to free tickets.


We are also required to limit possible exposure to COVID-19 by closing our interactive exhibits or exhibits/programs that would eliminate social distancing. This includes exhibits like the Photo Stations, Scavenger Hunt Stations, Spin Browser, Pop Up Tank, Horseshoe Crab Touch Tank, Sand Box, Water Table, hands on animal programs, and public stingray feedings.

Guests may still observe the animals in the Horseshoe Crab Touch Tank; we just won’t have the hands on interactivity. We plan to have spaces at the Koi Pond and Stingray Bay to allow for interaction with the animals.


Our Admissions desk has returned to its normal location facing the mall hallway and VIA Entertainment. Guests are asked to walk the aquarium in the normal direction without backtracking. If you have time and would like to walk through a second time, you will need to re-enter through Admissions and not make a U-Turn in the Gift Shop. 

Terms, Conditions & Important Information:

Admissions close 1 hour before Exhibits close.

Please note that your ticket is good for the date and time block it was purchased for and is nonrefundable.  If you are unable to visit on that day, we will try to accommodate your visit within 7 days of expiration.  This accommodation will be subject to attendance and capacity.

Select your date and time of admission below, then choose your admission package.

Children 3 & Under are free!

1. Choose the date of your visit:

2. Select from the following admission packages:
Ticket Package Description:
General Admission Aquarium Web Tickets
Stingray Bay Stingray Feeding Ticket -- Learn about our rays and then experience the thrill of hand feeding them!