!!!PLEASE READ THROUGH OUR NEW POLICIES AND PROCEDURES THAT REFLECT CDC, DOH, and NYS GUIDELINES!!!
Purchasing a ticket signifies acknowledgement of these policies.
Also note that the main hallway leading from the parking lot to the Mall Hall is closed for repairs. The easiest path to us is to enter the mall through SHOE DEPOT.
In order to maintain to keep within CDC, DOH, and NYS
guidelines, please note the following policies before your next exploration
with VIA Aquarium. Please note as this situation continues to evolve, so will
our policies and procedures. We are working to do our best to maintain safety
guidelines and provide an entertaining and educational experience to our guests.
ALL guests over the age of 2 will be required to wear a face
covering. New York State defines as face mask as a covering that covers your
nose and mouth. This includes items
such as face masks, face shields, and homemade cloth masks or bandannas. We will have disposable masks for purchase at Admissions in adult and children sizes. Guests not wearing a mask, will not be given entrance.
Guests will be asked to accommodate
each other by maintaining a social distance of 6’ to other guests. In areas
where this is difficult, we ask guests to alternate traffic to stay as distant
To control our new limited
capacity, and to allow for easier sanitation between groups, tickets will now
be sold in two hour timed pre-set blocks. Guests need to reserve their
exploration time and arrive during that time. We strongly recommend reserving
online to ensure space will be available for your group. Guests that miss their
exploration time may not be able to join another block based on capacity.
Please be prompt to enjoy your full time block.
Members are also strongly encouraged
to reserve their exploration time before visiting VIA Aquarium. Members can reserve
your time online through our ticketing system. Entering your Membership number
will give you access to free tickets.
We are also required to limit possible
exposure to COVID-19 by closing our interactive exhibits or exhibits/programs
that would eliminate social distancing. This includes exhibits like the Photo
Stations, Scavenger Hunt Stations, Spin Browser, Pop Up Tank, Horseshoe Crab
Touch Tank, Sand Box, Water Table, hands on animal programs, and public
Guests may still observe the
animals in the Horseshoe Crab Touch Tank; we just won’t have the hands on interactivity.
We plan to have spaces at the Koi Pond and Stingray Bay to allow for
interaction with the animals.
Our Admissions desk has returned to its normal location facing the mall hallway and VIA Entertainment. Guests are asked to walk the aquarium in the normal direction without backtracking. If you have time and would like to walk through a second time, you will need to re-enter through Admissions and not make a U-Turn in the Gift Shop.
Terms, Conditions & Important Information:
Admissions close 1 hour before Exhibits close.
Please note that your ticket is good for the date and time block it was purchased for and is nonrefundable. If you are unable to visit on that day, we will try to accommodate your visit within 7 days of expiration. This accommodation will be subject to attendance and capacity.
Select your date and time of admission below, then choose your admission package.
Children 3 & Under are free!